do a search on "cebu pacific bad service," or "cebu pacific sucks," and google will churn out 6,070 results about people's bad experience with the airline.
my friends and i booked tickets to bangkok for november, and we're all pretty anxious to find out how we're going to be treated the day of our flight.
i did a simple search on "cebu pacific cancels flights" today and the first result was about cebu pacific cancelling a flight to bangkok.
as if delayed and cancelled flights weren't enough, cebu pacific also fails in the customer service department, with agents that are just downright useless and rude. take a look at this response regarding her complaint about her destroyed luggage:
and with all these stories and bad experiences, i have yet to hear any explanation from the airline. it's this blatant disregard that pisses me off, because they're not doing anything at all to address the issues.
most of the "victims" of cebu pacific's appalling service are calling for a boycott, but i'm going to be honest and say that as disgruntled and disappointed as i am about their performance, i know that at one point or another, i will be forced to book a flight with them again. as much as i would love to teach them a lesson by not supporting their products, at the end of the day, i don't really have much choice. i am someone who wants to travel without burning a hole in my pocket.
it's such a shame that budget travel here in the philippines is suffering because one airline wouldn't even try to rectify their mistakes. they just let the complaints pile up, thinking it would go away.
and to think i was pretty pleased with john gokongwei's speech in last year's ad congress, where he said,
...my son Lance and I had a vision for Cebu Pacific: We wanted every Filipino to fly.
Inspired by the low-cost carrier models in the United States , we
believed that an airline based on the no-frills concept would work
here. No hot meals. No newspaper. Mono-class seating. Operating with
a single aircraft type. Faster turn around time. It all worked, thus
enabling Cebu Pacific to pass on savings to the consumer.
How did we do this? By sticking to our philosophy of "low cost, great
you read right, folks.